Submit your account details
Provide the name, email address and phone number associated with your Velox Deliveries account.
VELOX DELIVERIES PRIVACY
Request account deletion
For the Velox Deliveries customer app on Google Play, package bw.co.velox.user.
WHAT HAPPENS NEXT
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Deletion starts with identity verification.
Submitting this form does not immediately delete an account. Velox will verify that the requester owns the customer account before any account action is taken.
Velox verifies ownership
Our authorised team may contact you through the support details associated with the request. Never send a password, OTP or identity-document image through this form.
Deletion or anonymisation
After identity verification, Velox will delete or anonymise the customer account and associated personal profile data within 30 days.
Data covered by the request
Personal data to be deleted or anonymised includes your name, email address, phone number, saved addresses, saved location information and account credentials.
Completed order, delivery, payment and transaction records may be retained where required for accounting, fraud prevention, dispute handling or legal compliance. Retained records are access-restricted and are no longer used for marketing.
Need help? Contact Velox support at hello@velox.co.bw or +267 72 591 530.
SUBMIT A REQUEST
Velox Deliveries customer account
Use the details currently associated with the account. This public form does not sign you in and will never ask for your password or OTP.