Ordering & deliveries
Browse participating merchants or start a supported delivery request in the Customer App.
Open Customer AppVelox Support
How can we help?
Choose a topic below, or go straight to My Orders for information about a specific order or delivery.
Support topics
Find the right place to continue.
These public guides explain each service. Account-specific information remains inside the relevant Velox app.
Tracking / My Orders
Sign in and open My Orders for private order status, delivery progress and handover details.
Open My OrdersCourier & Documents
Review the Botswana courier flow for parcels, paperwork, pickup details and supported destinations.
Courier helpSA Shopping
Learn how Velox reviews South Africa collection and transport requests into Botswana.
SA Shopping helpBuy For Me
See what item, supplier and destination information is needed for a reviewed purchase request.
Buy For Me helpMerchant help
Find Merchant onboarding, account and app guidance for restaurants and stores.
Merchant helpDriver help
Review the Driver application, approval and app steps before accessing assigned work.
Driver helpApp installation/download help
Use the official download page for current Velox Deliveries, Driver and Merchant Android apps.
Download AppsBusiness Accounts
Review onboarding for supported local, city-to-city, SA collection and business logistics needs.
Business Account helpQuick answers
Frequently asked questions.
How do I track my delivery?
Sign in to the Customer App and open My Orders. Order-specific status and delivery details stay inside your account.
Open My OrdersWhere do I download the Velox app?
Use the official Download Apps page to choose Velox Deliveries, Velox Driver or Velox Merchant for Android.
Download AppsHow do I become a Driver?
Read the Driver requirements, then continue to the current application flow. Approval is required before using the Driver app for assigned work.
Drive with VeloxHow do I register my store?
Start on the For Merchants page, where you can review the account distinction and continue to Merchant registration.
For MerchantsHow does SA Shopping work?
Share the South Africa supplier, purchase, collection and Botswana destination details. Velox reviews the request and provides the applicable quote.
Explore SA ShoppingHow do I contact Velox?
Message Velox on WhatsApp, email hello@velox.co.bw or use the public contact form. Use My Orders first for order-specific information.
Contact VeloxContact Velox
Still need help?
For order-specific information, check My Orders first. For general help, contact the Velox team.